Hey @jessicabrasil,
Thanks for sharing the page and it seems that this page is a Single Page Application (SPA) and currently, both the chat widget and pop up form weren’t designed to work on SPA sites. As such, the behavior that you’re seeing is working as expected. This issue has been raised with the engineering team and is something they are looking to provide support for in the future.
In the meantime, I’d suggest for your team to use the Conversations API to manipulate the Chat Widget on your SPA. For example: the `window.HubSpotConversations.widget.load();` loads the widget and the `window.HubSpotConversations.widget.remove();` method remove the widget.
Regarding pop-up forms, the best alternative is to use the Location Reload method to refresh the page so that it doesn’t appear on the other pages.