# Track user activity in chats **URL:** \ **Category:** Tips, Tricks & Best Practices\ **Tags:** enterprise\ **Created:** [January 11, 2024, 11:51am UTC](https://community.hubspot.com/t/track-user-activity-in-chats/97596 "2024-01-11T11:51:58Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Nikkk](https://avatars.discourse-cdn.com/v4/letter/n/f17d59/32.png) [@Nikkk](https://community.hubspot.com/u/Nikkk)\ **Post date:** [January 11, 2024, 11:51am UTC](https://community.hubspot.com/t/track-user-activity-in-chats/97596/1 "2024-01-11T11:51:58Z")
Hi community! How can we track activity per user in the chats? For example I need to know when a user was “away”, when “available”, spent time as “available”, average “available” time per user etc. Thank you in advance! Nikkk ---
**Author:** ![PamCotton](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/pamcotton/32/47916_2.png) [@PamCotton](https://community.hubspot.com/u/PamCotton)\ **Post date:** [January 11, 2024, 7:18pm UTC](https://community.hubspot.com/t/track-user-activity-in-chats/97596/2 "2024-01-11T19:18:06Z")
Hello @Nikkk, Thank you for posting in our Community! It’s great that you’re looking to track user activity in your chats. Understanding how users interact can provide valuable insights. Could you share a bit more about the current setup in HubSpot you’re using for your chats? Are you using a specific report? Custom report? It’s possible to use our Analytics Tools. To our top experts **@willsmith,** **@Jnix284, [@Crystal\_Hopper](https://community.hubspot.com/t5/user/viewprofilepage/user-id/5747)** any recommendations to @Nikkk? Thank you, Pam ---
**Author:** ![Crystal\_Hopper](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/crystal_hopper/32/91040_2.png) [@Crystal\_Hopper](https://community.hubspot.com/u/Crystal_Hopper)\ **Post date:** [January 11, 2024, 7:23pm UTC](https://community.hubspot.com/t/track-user-activity-in-chats/97596/3 "2024-01-11T19:23:16Z")
Sorry, I don’t have the capacity to support live chat and don’t know about these kind of chat elements. Ours is only a bot that does a hand off for review at the end of a chat. ---
**Author:** ![jnix284](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jnix284/32/29_2.png) [@jnix284](https://community.hubspot.com/u/jnix284)\ **Post date:** [January 11, 2024, 9:07pm UTC](https://community.hubspot.com/t/track-user-activity-in-chats/97596/4 "2024-01-11T21:07:41Z")
@Nikkk If you’re using HubSpot’s Chatflows, this type of data is not available. If you’re using a third-party chat feature, the availability of that data in HubSpot would depend on the integration. As @PamCotton mentioned, we’d need to know more about how you have it configured to see what’s possible. ---
**Author:** ![Nikkk](https://avatars.discourse-cdn.com/v4/letter/n/f17d59/32.png) [@Nikkk](https://community.hubspot.com/u/Nikkk)\ **Post date:** [January 17, 2024, 8:00am UTC](https://community.hubspot.com/t/track-user-activity-in-chats/97596/5 "2024-01-17T08:00:53Z")
Hi, I need to check who are from our users was avialble and when (date,time). Sometimes we facing that chatbot answer to customer “nobody can answer you because all users are disconnected, leave your email…” althought we have several avialbe users in chat. Nikkk Thank you in advance! ---
**Author:** ![jnix284](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jnix284/32/29_2.png) [@jnix284](https://community.hubspot.com/u/jnix284)\ **Post date:** [January 17, 2024, 2:30pm UTC](https://community.hubspot.com/t/track-user-activity-in-chats/97596/6 "2024-01-17T14:30:40Z")
Hi @Nikkk, this [knowledge base article about managing team availability](https://knowledge.hubspot.com/inbox/manage-your-inbox-users#:~:text=In%20your%20HubSpot%20account%2C%20click,user%2C%20status%2C%20or%20inbox.) should help you to verify, I’m happy to help if you have further questions.