Track Email Option Grey Out

[KOMahoney]

Hi,

I am unable to track emails that are being sent from Outlook Desktop on Mac.

Mac Mini M1 - 12.5 - Outlook Latest Desktop Version

The HubSpot Sales Extension is added and pinned in outlook.

When i create a new email from Outlook, add an exsiting or new email to the To: The Plugin does not detect the email and all option such as Template Sequences etc say that I need to enter a correct email in the To Field

Additionally if i reply to a email via outlook dekstop that has come in from a client already in CRM or from a email that orginated from CRM it will not track.

Could you please advise?

Kyran

[danmoyle]

Hi @KOMahoney. I found this thread in the Ideas forum. I wonder if it’s the same issue you’re experiencing?

It could be a known issue with what’s supported in the plug-ins.