When I use the “call from mobile” feature on desktop, HubSpot prompts me to select a call outcome and enter notes—however, these calls are not counted in my calling stats or analytics, even though the interaction is logged on the contact’s timeline. This creates confusion, double work, and under-reports calling activity. Please update HubSpot so that “call from mobile” logged calls (with outcome and notes) are fully included in calling reporting, dashboards, and workflow triggers, just like tracked HubSpot calls. This would streamline the calling process for users who rely on mobile dialing alongside HubSpot tasks.
Is this issue fixed for you? We may have had the same issue but it seems to be working for us now.