# Track 2 Way communication

**URL:** <https://community.hubspot.com/t/track-2-way-communication/124641>\
**Category:** CRM\
**Tags:** contacts\
**Created:** [January 23, 2025, 3:43pm UTC](https://community.hubspot.com/t/track-2-way-communication/124641 "2025-01-23T15:43:24Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![RFreiburghaus](https://avatars.discourse-cdn.com/v4/letter/r/3bc359/32.png) [@RFreiburghaus](https://community.hubspot.com/u/RFreiburghaus)\
**Post date:** [January 23, 2025, 3:43pm UTC](https://community.hubspot.com/t/track-2-way-communication/124641/1 "2025-01-23T15:43:24Z")

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What would be the best way to track two-way communication Between a sales rep and a contacted customer in workflows or programatically?

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [January 23, 2025, 3:49pm UTC](https://community.hubspot.com/t/track-2-way-communication/124641/2 "2025-01-23T15:49:39Z")

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Hi @RFreiburghaus,

The best practice for documentation communication would be to:

- Send emails directly from HubSpot: [Send and manage one-to-one emails](https://knowledge.hubspot.com/one-to-one-email/send-and-reply-to-one-to-one-emails)
- Track and log emails with the sales extensions:
  - [Track and log emails with the HubSpot Sales Office 365 add-in | Knowledge Base](https://knowledge.hubspot.com/connected-email/track-and-log-emails-with-the-hubspot-sales-office-365-add-in)
  - [Track and log emails with the HubSpot Sales Chrome extension | Knowledge Base](https://knowledge.hubspot.com/connected-email/track-and-log-emails-with-the-hubspot-sales-chrome-extension)

- Use the BCC address: [Log email in your CRM with the BCC or forwarding address](https://knowledge.hubspot.com/connected-email/log-email-in-your-crm-with-the-bcc-or-forwarding-address)

That way, the activity will appear on the record timeline: [Filter activity index pages and record timelines](https://knowledge.hubspot.com/records/filter-activities-on-a-record-timeline)

You might also find this helpful: [Understand email sending in HubSpot](https://knowledge.hubspot.com/marketing-email/understand-email-sending-in-hubspot#sending-emails-in-sales-hub-and-connected-inboxes)

Best regards!

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<div class="post-metadata">

**Author:** ![RFreiburghaus](https://avatars.discourse-cdn.com/v4/letter/r/3bc359/32.png) [@RFreiburghaus](https://community.hubspot.com/u/RFreiburghaus)\
**Post date:** [January 24, 2025, 1:07pm UTC](https://community.hubspot.com/t/track-2-way-communication/124641/3 "2025-01-24T13:07:20Z")

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Im looking to track the activity in a workflow or through a python script.

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [January 24, 2025, 1:08pm UTC](https://community.hubspot.com/t/track-2-way-communication/124641/4 "2025-01-24T13:08:52Z")

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@RFreiburghaus I’m not sure what you mean when you say that. To what point would you be doing that? What is your goal? Workflows and Python are tools, but what for?