# I want a macro to set up internal notes and status/tags in one go

**URL:** <https://community.hubspot.com/t/topic/164613>\
**Category:** HubSpot Ideas\
**Tags:** help-desk\
**Created:** [November 11, 2026, 9:47am UTC](https://community.hubspot.com/t/topic/164613 "2026-11-11T09:47:14Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![lv86](https://avatars.discourse-cdn.com/v4/letter/l/6bbea6/32.png) [@lv86](https://community.hubspot.com/u/lv86)\
**Post date:** [November 11, 2026, 9:47am UTC](https://community.hubspot.com/t/topic/164613/1 "2026-11-11T09:47:15Z")

</div>

I want to use a macro for internal processing without sending a reply to the customer.

For example, I’d like to be able to perform the following actions all at once just by applying the macro:

- Add a standard internal note
- Set tags
- Change the ticket status

I hope to execute these actions without having to enter or send a reply to the customer.

By performing logging, tag updates, and status changes in a single operation, I believe we can reduce manual work and missed updates, while making it easier to standardize our response content.