# Certificate garbled text; garbled persists after editing bio; Chinese characters garbled; no update after switching to English name **URL:** \ **Category:** Academy\ **Tags:** academy-certifications\ **Created:** [August 31, 2026, 9:19am UTC](https://community.hubspot.com/t/topic/157527 "2026-08-31T09:19:50Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![future](https://avatars.discourse-cdn.com/v4/letter/f/c57346/32.png) [@future](https://community.hubspot.com/u/future)\ **Post date:** [August 31, 2026, 9:19am UTC](https://community.hubspot.com/t/topic/157527/1 "2026-08-31T09:19:51Z")
![5fbba7f98d6944aaa4623ce46f39b5a0 (1)](https://d2qpr2jzcazej7.cloudfront.net/original/3X/b/8/b88058195f5e628c7f79041c122a7df1ccf93a48.png)The certificate is still displaying garbled characters. I modified the description, but it remains garbled. Chinese characters are showing as garbled text, and after editing it to an English name, there is no update. ---
**Author:** ![stassey](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/stassey/32/36_2.png) [@stassey](https://community.hubspot.com/u/stassey)\ **Post date:** [August 31, 2026, 1:10pm UTC](https://community.hubspot.com/t/topic/157527/3 "2026-08-31T13:10:10Z")
Hey @future, Thanks for bringing this to the community! I see that you’re having trouble with the name on your certification. We have a thread that covers exactly this – take a look here: **[Certificate name correction request - #4 by Berangere](https://community.hubspot.com/t/certificate-name-correction-request/142089/4)** Your HubSpot Academy certificate will reflect the name on your HubSpot User profile, so if you’ve recently made a name update, here are a few steps to get it showing correctly: 1. Log out of HubSpot and log back in 2. If the name still isn’t updated, clear your browser cache and try again Give those a shot and let us know if that does the trick! Sam, Community Manager