# Simplified Chinese characters are garbled when generating certificates; Simplified Chinese name Yang Xiuwei is not supported

**URL:** <https://community.hubspot.com/t/topic/157385>\
**Category:** Academy\
**Tags:** contacts, academy-certifications\
**Created:** [August 28, 2026, 6:22pm UTC](https://community.hubspot.com/t/topic/157385 "2026-08-28T18:22:15Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![future](https://avatars.discourse-cdn.com/v4/letter/f/c57346/32.png) [@future](https://community.hubspot.com/u/future)\
**Post date:** [August 28, 2026, 6:22pm UTC](https://community.hubspot.com/t/topic/157385/1 "2026-08-28T18:22:15Z")

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![12221](https://d2qpr2jzcazej7.cloudfront.net/original/3X/2/9/29361c46672104940ecf7596cf8aa560fa35e2c2.png)

The name Yang Xiuwei in Simplified Chinese appears as garbled text on the platform certificate.

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**Author:** ![STierney](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/stierney/32/186066_2.png) [@STierney](https://community.hubspot.com/u/STierney)\
**Post date:** [August 28, 2026, 10:49pm UTC](https://community.hubspot.com/t/topic/157385/3 "2026-08-28T22:49:35Z")

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Hey @future,

Thank you for posting in the Community!

The name on your Academy certificates will reflect your name as it appears in your HubSpot profile in your portal. Can you please provide a screenshot of how your name appears in your portal?

If you would like to change the name on your certificate, you can always update your name in your HubSpot account following [these steps](https://knowledge.hubspot.com/help-and-resources/hubspot-academy-certification-frequently-asked-questions#how-do-i-change-the-name-displayed-on-a-certification:~:text=your%20certificates.-,How%20do%20I%20change%20the%20name%20displayed%20on%20a%20certification%3F,-If%20you%27ve%20used)!

Shane, Senior Community Moderator

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**Author:** ![system](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/system/32/124_2.png) [@system](https://community.hubspot.com/u/system)\
**Post date:** [September 3, 2026, 11:49pm UTC](https://community.hubspot.com/t/topic/157385/4 "2026-09-03T23:49:02Z")

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Automatically bumped on September 3, 2026, 11:49pm UTC