# Token Refresh API not working

**URL:** <https://community.hubspot.com/t/token-refresh-api-not-working/118690>\
**Category:** APIs & Integrations\
**Tags:** professional\
**Created:** [October 18, 2024, 4:38pm UTC](https://community.hubspot.com/t/token-refresh-api-not-working/118690 "2024-10-18T16:38:55Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![ACarrillo7](https://avatars.discourse-cdn.com/v4/letter/a/58f4c7/32.png) [@ACarrillo7](https://community.hubspot.com/u/ACarrillo7)\
**Post date:** [October 18, 2024, 4:38pm UTC](https://community.hubspot.com/t/token-refresh-api-not-working/118690/1 "2024-10-18T16:38:55Z")

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I’m trying to refresh this user’s token, but something seems off with HS API. Sometimes it works, and other times it doesn’t. I made the same request multiple times and it occasionally returns the error “MISMATCH\_REFRESH\_TOKEN\_CLIENT” while other times it works fine, any ideas on what’s going on?

[See recording](https://drive.google.com/file/d/1WHUVxaA-xxFaPWF36aRvIrF13KAjQMlK/view?usp=sharing)

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**Author:** ![ACarrillo7](https://avatars.discourse-cdn.com/v4/letter/a/58f4c7/32.png) [@ACarrillo7](https://community.hubspot.com/u/ACarrillo7)\
**Post date:** [October 18, 2024, 4:36pm UTC](https://community.hubspot.com/t/token-refresh-api-not-working/118690/2 "2024-10-18T16:36:04Z")

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I’m trying to refresh this user’s token, but something seems off with HS API. Sometimes it works, and other times it doesn’t. I made the same request multiple times and it occasionally returns the error “MISMATCH\_REFRESH\_TOKEN\_CLIENT” while other times it works fine, any ideas on what’s going on?

> **[tokenrefresh.mp4](https://drive.google.com/file/d/1WHUVxaA-xxFaPWF36aRvIrF13KAjQMlK/view?usp=sharing)**
>
> Google Drive file.

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<div class="post-metadata">

**Author:** ![Jaycee\_Lewis](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jaycee_lewis/32/61352_2.png) [@Jaycee\_Lewis](https://community.hubspot.com/u/Jaycee_Lewis)\
**Post date:** [October 21, 2024, 11:10pm UTC](https://community.hubspot.com/t/token-refresh-api-not-working/118690/3 "2024-10-21T23:10:22Z")

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Hey, @ACarrillo7😊 thanks for the question. Have you already run this by support? If not, you might try that and let them know this is a product question and not anything to do with custom coding assistance. If you did and were redirected here, just let me know and I’ll do more research for you. I don’t want you to feel like you’re just getting bounced around.

Talk soon! — Jaycee

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<div class="post-metadata">

**Author:** ![ACarrillo7](https://avatars.discourse-cdn.com/v4/letter/a/58f4c7/32.png) [@ACarrillo7](https://community.hubspot.com/u/ACarrillo7)\
**Post date:** [October 31, 2024, 1:31pm UTC](https://community.hubspot.com/t/token-refresh-api-not-working/118690/4 "2024-10-31T13:31:00Z")

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Thanks, my team contacted support and it seems that they fixed it. Thanks