# Timing specifications for chat launcher

**URL:** <https://community.hubspot.com/t/timing-specifications-for-chat-launcher/4113>\
**Category:** HubSpot Ideas\
**Tags:** conversations-inbox\
**Created:** [December 12, 2017, 3:43pm UTC](https://community.hubspot.com/t/timing-specifications-for-chat-launcher/4113 "2017-12-12T15:43:10Z")\
**Posts on this page:** 20\
**Page:** 1

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**Author:** ![MandyMc](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/mandymc/32/57633_2.png) [@MandyMc](https://community.hubspot.com/u/MandyMc)\
**Post date:** [December 12, 2017, 3:43pm UTC](https://community.hubspot.com/t/timing-specifications-for-chat-launcher/4113/1 "2017-12-12T15:43:10Z")

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I’d prefer to be sending visitors trigger messages when they have been engaging on a specific webpage, say they have been on the page for more than 1minute, the message appears.

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**Author:** ![Aline](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/aline/32/68653_2.png) [@Aline](https://community.hubspot.com/u/Aline)\
**Post date:** [December 19, 2017, 2:54pm UTC](https://community.hubspot.com/t/timing-specifications-for-chat-launcher/4113/2 "2017-12-19T14:54:43Z")

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We would like the same, personalizing after how many minutes or page viewed the message appears.

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**Author:** ![Nwclark85](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/nwclark85/32/31184_2.png) [@Nwclark85](https://community.hubspot.com/u/Nwclark85)\
**Post date:** [January 15, 2018, 7:05pm UTC](https://community.hubspot.com/t/timing-specifications-for-chat-launcher/4113/3 "2018-01-15T19:05:17Z")

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In other live chat platforms, you can set a delay for when the message pops up to the end user. I.e. you can set it to pop up after 5 seconds to ask if they need anything.

When we started using chat, we did a lot of testing to work out the best time for us but then when we recently trialed messages in HS, we were unable to set the time. As a consequence, the number of people engaging with us via messages went down hugely.

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**Author:** ![Yazz](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/yazz/32/36557_2.png) [@Yazz](https://community.hubspot.com/u/Yazz)\
**Post date:** [May 22, 2018, 7:50pm UTC](https://community.hubspot.com/t/timing-specifications-for-chat-launcher/4113/4 "2018-05-22T19:50:15Z")

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The current Messages Tool is wonderful and has come a long way. This minor yet powerful feature would make it that much better.

Instead of having the chat message pop-up the moment you land on the page, would be nice to have options (like the Lead Flow) to show up either on 50% scroll or my recommendation after a specified period of time on the page.

The way it would work is, the chat bubble would be on, but the actual custom message would pop-up over the bubble after [specified time] let’s say 15 seconds.

I think as a customer is scrolling through your page, they are exposed to a wealth of information. Having this subtle message pop-up in the corner would draw their attention to the chat bubble to promote them to click and chat with you.

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**Author:** ![bh](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/bh/32/98942_2.png) [@bh](https://community.hubspot.com/u/bh)\
**Post date:** [June 14, 2018, 8:27pm UTC](https://community.hubspot.com/t/timing-specifications-for-chat-launcher/4113/5 "2018-06-14T20:27:37Z")

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This is super critical, we have a cloud-software and the lack of this makes the messaging tool completely useless.

We need users to try the tool for a minute or so before we offer help!

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**Author:** ![timscales](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/timscales/32/31851_2.png) [@timscales](https://community.hubspot.com/u/timscales)\
**Post date:** [July 23, 2018, 2:43pm UTC](https://community.hubspot.com/t/timing-specifications-for-chat-launcher/4113/6 "2018-07-23T14:43:02Z")

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On content pages (like blog articles, etc), it would be better UX to allow the visitor a couple of seconds to read the content before opening the Chat prompt. (I want the Chat function on those pages, but it’s a little aggressive to pop it open with a question before the visitor gets a chance to get their bearing on the page.)

Two options there:

- Allow the user to set a custom “delay” to opening the Chat prompt (i.e. 2 seconds)
- Add an option in which the Chat prompt only opens if a user scrolls the page

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**Author:** ![jeremytliles](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jeremytliles/32/76793_2.png) [@jeremytliles](https://community.hubspot.com/u/jeremytliles)\
**Post date:** [August 15, 2018, 2:01pm UTC](https://community.hubspot.com/t/timing-specifications-for-chat-launcher/4113/7 "2018-08-15T14:01:58Z")

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Totally agreed. It is kind of silly that this hasn’t been implemented yet--seems like it would be quite simple.

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**Author:** ![atl\_stangs](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/atl_stangs/32/104547_2.png) [@atl\_stangs](https://community.hubspot.com/u/atl_stangs)\
**Post date:** [July 13, 2018, 5:15pm UTC](https://community.hubspot.com/t/timing-specifications-for-chat-launcher/4113/8 "2018-07-13T17:15:28Z")

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Yes. Please add this to chat…similiar to lead flows. The prospects need time to digest the message before they get distracted with a chat prompt.

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**Author:** ![mb11689](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/mb11689/32/48165_2.png) [@mb11689](https://community.hubspot.com/u/mb11689)\
**Post date:** [July 18, 2018, 1:05pm UTC](https://community.hubspot.com/t/timing-specifications-for-chat-launcher/4113/9 "2018-07-18T13:05:34Z")

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I am in full agreement! I don’t like the message tio appear right away because it’s a distraction to the homepage and content on my website. I want it to appear after about 20-30 seconds so users can begin engaging with us if needed after they have developed interest in working with our team.

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**Author:** ![system](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/system/32/124_2.png) [@system](https://community.hubspot.com/u/system)\
**Post date:** [October 18, 2018, 2:19pm UTC](https://community.hubspot.com/t/timing-specifications-for-chat-launcher/4113/10 "2018-10-18T14:19:40Z")

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Hey people,

I have a gift for you 🙂

Just replace the conversation script in your header by this one :

\<!-- HubSpot Chat\>  
setTimeout(() =\> {  
let s = document.createElement(‘script’);  
s.type = ‘text/javascript’;  
s.src=‘[//js.hs-scripts.com/](https://js.hs-scripts.com/)[your\_hub\_id].js’;  
document.getElementsByTagName(‘head’)[0].append(s);  
}, [milliseconds]);

You just have to replace [your\_hub\_id] by yours and [milliseconds] by your preferred timing. For example, 30 seconds would be 30000.

Enjoy ❤

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**Author:** ![KevinFMTV](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kevinfmtv/32/106583_2.png) [@KevinFMTV](https://community.hubspot.com/u/KevinFMTV)\
**Post date:** [October 22, 2018, 1:21pm UTC](https://community.hubspot.com/t/timing-specifications-for-chat-launcher/4113/11 "2018-10-22T13:21:21Z")

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Very good point and I couldn’t agree more.

I added another idea ticket that expands a bit on this. Please upvote this one as well if you agree. [https://community.hubspot.com/t5/HubSpot-Ideas/Chat-Options-Leadflow-appearance-conflict/idi-p/212760](https://community.hubspot.com/t5/HubSpot-Ideas/Chat-Options-Leadflow-appearance-conflict/idi-p/212760)

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**Author:** ![skel73](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/skel73/32/27089_2.png) [@skel73](https://community.hubspot.com/u/skel73)\
**Post date:** [November 3, 2018, 1:48pm UTC](https://community.hubspot.com/t/timing-specifications-for-chat-launcher/4113/12 "2018-11-03T13:48:49Z")

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It feels very ‘un’ HubSpot/Inbound for instantaneous greeting or no greeting at all to be the only options.

This is a really necessary feature, we need to be able to access settings to control how and when a Chat greeting appears.

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**Author:** ![TangoForge](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/tangoforge/32/31851_2.png) [@TangoForge](https://community.hubspot.com/u/TangoForge)\
**Post date:** [November 5, 2018, 7:38pm UTC](https://community.hubspot.com/t/timing-specifications-for-chat-launcher/4113/13 "2018-11-05T19:38:19Z")

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Thanks so much to Doht for this contribution. I’m comfortable cutting and pasting code. But the hubspot chat is appearing very nicely on every page of my site. I set this up from my hubspot account on the web, not from within my wordpress installation. So… where do I put this code? I have hundreds of pages and several different posts types…  
Thank you for your help!

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**Author:** ![DanielGray](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/danielgray/32/25270_2.png) [@DanielGray](https://community.hubspot.com/u/DanielGray)\
**Post date:** [November 15, 2018, 5:53pm UTC](https://community.hubspot.com/t/timing-specifications-for-chat-launcher/4113/14 "2018-11-15T17:53:31Z")

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Giving my vote of support for something that allows for a specific duration or page scroll to activate the chat. With the GDPR message also popping up immediately, I feel like this can overwhelm a user.

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**Author:** ![daniel4moverii](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/daniel4moverii/32/99782_2.png) [@daniel4moverii](https://community.hubspot.com/u/daniel4moverii)\
**Post date:** [November 29, 2018, 10:28am UTC](https://community.hubspot.com/t/timing-specifications-for-chat-launcher/4113/15 "2018-11-29T10:28:25Z")

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Yes, great idea! I think this would be incredibly useful and would dearly appreciate if it were implemented soon.

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**Author:** ![hroberts](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/hroberts/32/52294_2.png) [@hroberts](https://community.hubspot.com/u/hroberts)\
**Post date:** [December 7, 2018, 11:02pm UTC](https://community.hubspot.com/t/timing-specifications-for-chat-launcher/4113/16 "2018-12-07T23:02:22Z")

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Empty

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<div class="post-metadata">

**Author:** ![Camirand](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/camirand/32/13521_2.png) [@Camirand](https://community.hubspot.com/u/Camirand)\
**Post date:** [January 4, 2019, 4:14am UTC](https://community.hubspot.com/t/timing-specifications-for-chat-launcher/4113/17 "2019-01-04T04:14:09Z")

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upvote, we need this. The only reason I stay wigh intercom, thanks

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**Author:** ![MicaelaH](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/micaelah/32/78471_2.png) [@MicaelaH](https://community.hubspot.com/u/MicaelaH)\
**Post date:** [January 4, 2019, 8:07pm UTC](https://community.hubspot.com/t/timing-specifications-for-chat-launcher/4113/18 "2019-01-04T20:07:30Z")

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The chat functionality would certainly be more useful if time or page-scroll delays were available. Fairly small change but very big impact. Hoping to see this feature soon!

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**Author:** ![jedward](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jedward/32/57678_2.png) [@jedward](https://community.hubspot.com/u/jedward)\
**Post date:** [February 25, 2019, 3:03pm UTC](https://community.hubspot.com/t/timing-specifications-for-chat-launcher/4113/19 "2019-02-25T15:03:45Z")

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While Hubspot adds an option for this, I can solve it using css and jquery:

CSS:  
body #hubspot-messages-iframe-container{  
display:none !important;  
}

Jquery:  
setTimeout(() =\> {  
$(“div#hubspot-messages-iframe-container”).attr(“style”,“display:initial !important;”);  
}, 60000);

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**Author:** ![tomwestgate](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/tomwestgate/32/101739_2.png) [@tomwestgate](https://community.hubspot.com/u/tomwestgate)\
**Post date:** [February 26, 2019, 5:12am UTC](https://community.hubspot.com/t/timing-specifications-for-chat-launcher/4113/20 "2019-02-26T05:12:45Z")

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Agreed, i won’t use the chat system on our website without this feature because i find instant promts to be impeading.  
Other good options would be to promt at 50% page scroll etc.

[Next page](https://community.hubspot.com/t/timing-specifications-for-chat-launcher/4113.md?page=2)