For the past two days, I have been experiencing a timeout when deploying my application. The build is OK.
During deployment, I don’t get any error messages, except for the timeout after 10 minutes.
I suspect there is a problem with the status of my application, because I submitted my app listing before this problem occurred, found a bug, and then removed my app from the queue. Since then, I have been unable to deploy.
Any ideas? Can support reset the status of my app?
Thanks in advance.
Hi @DBRAHIM — thank you for your post!
I’ll loop in a few folks who’ve dealt with hs project deploy timeouts and marketplace listing state issues.
@suprdense, @d-lupo, and @GRajput — have you seen deployments get stuck/time out after an app listing submit/withdraw flow? Any known causes (app state “locked”, pending review flags, internal status) or practical workarounds to unblock deploys?
Thanks in advance for any pointers!
Best, Victor
Hi @DBRAHIM
That sounds really frustrating, especially when the build completes fine but deployment just hangs without any useful error message. Your suspicion about the app listing state is probably right. Ive seen similar issues where submitting to the marketplace and then withdrawing can leave the app in a weird limbo state internally, even though the UI shows everything as normal.
A few things worth trying. First, check if theres a .hubspot folder in your project with cached state that might be stale, sometimes clearing that and re authenticating helps. Second, try creating a completely new project with a different name and see if that deploys successfully. If a fresh project works but your existing one doesnt, that pretty much confirms something got stuck in your app’s internal state. Third, look at the HubSpot developer changelog and status page to see if theres any known platform issues affecting deployments right now.
That said, if the app listing withdrawal did cause some kind of locked state on HubSpots side, theres probably nothing you can do from your end to fix it. You’ll likely need to contact HubSpot developer support directly and ask them to check your app’s internal status. When you do, include your portal ID, the app ID, the exact timestamp when you withdrew from the listing queue, and mention that builds succeed but deploys timeout at exactly 10 minutes. That detail about the 10 minute cutoff suggests its hitting a hardcoded timeout rather than failing naturally, which points to something stuck waiting on a response that never comes.
At Stacksync we build on HubSpot’s APIs regularly and deployment hiccups like this remind me how much of the platform behavior isnt visible from the outside. Support should be able to see whats happening on the backend and reset whatever flag got stuck. Transparency note: This response is grounded in my own experience and was lightly polished using AI.
Hope you get it sorted soon
Hello @RubenBurdin
Thank you for your message regarding the issue I had publishing my application.
Yesterday, I tried to publish an older, previously valid version of my app, without success. I then tried again with the latest version, and as if by magic, it worked, no timeout this time. That’s quite strange. I managed to get out of the deadlock, even though it’s a bit frustrating from an intellectual standpoint not to understand why it happened.
My application is now moving forward in the review list. The only thing that suggests there may have been a process issue is that the application submission date corresponds to its original creation date in October 2025. Fingers crossed for what comes next.
Once again, thank you for your help.
Best, David