This is also very important to us. What is the point of tracking how long it takes for a representative to respond to a client if it isn’t going to be accurate? The weekend data can greatly skew statistics and effects our team’s KPIs.
This is also very important to us. What is the point of tracking how long it takes for a representative to respond to a client if it isn’t going to be accurate? The weekend data can greatly skew statistics and effects our team’s KPIs.