Hi Jaaims,
I am happy to help and try resolve this for you.
I have been into my own portal and tried to re-create this for you using a workflow and think I have found a possible solution you may need to test out:
1) Enrollment: This would need to be defined by how you count a contact wanting to close their account
2) Send Internal Email: Choose the development team members you would like this email to get sent to. You can then include text to instruct the development team to close the contacts account.
Please let me know if this doesn’t make sense and I am happy to explain further.
Thanks,
Elysha Shave
Inbound Specialist