Your response to MorganW was so good that I have another question for you:
1. we would like tickets to re-enroll in our ticketing workflow if a client responds to an email. So, we used a trigger that if Last Activity Date fell after the property Close Date, then the ticket would re-enroll in the workflow and essentially re-open for us to review. Something changed on HubSpot’s end at some point and we’re not longer able to use that logic.
How are other HubSpot users working around this? A ticketing software is not very useful if we have no way of knowing that clients have contacted us to follow up on an issue that we thought was resolved, so I’m sure there is a trick other people are using that we can utilize, as well. Help!
