# Tickets not Reenrolling in Workflow **URL:** \ **Category:** Tickets & Conversations\ **Tags:** help-desk, workflows, professional\ **Created:** [July 30, 2021, 10:38am UTC](https://community.hubspot.com/t/tickets-not-reenrolling-in-workflow/41556 "2021-07-30T10:38:02Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![MorganW](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/morganw/32/77566_2.png) [@MorganW](https://community.hubspot.com/u/MorganW)\ **Post date:** [July 30, 2021, 10:38am UTC](https://community.hubspot.com/t/tickets-not-reenrolling-in-workflow/41556/1 "2021-07-30T10:38:02Z")
To create a calculated age of a ticket (time from creation to closure or, if not closed, current date), I set up a workflow to populate a new field with either current date or close date. I need this workflow to run every day (or multiple times in day) so that this field updates with today’s date if the ticket remains open. ![MorganW_0-1627641356637.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/1/a/1a20133652efa474fe6b2159a9796782702612fe.png) For the re-enrollment criteria it’s specified as per following screenshot However, I’ve found that tickets are not re-enrolling. ![MorganW_1-1627641274731.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/a/6/a6d6879f3d88dc52f66c98a09b72ba752f4bd989.png) Any clues what I’ve done wrong or what I need to consider to get tickets re-enrolling every day? ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [July 30, 2021, 10:53am UTC](https://community.hubspot.com/t/tickets-not-reenrolling-in-workflow/41556/2 "2021-07-30T10:53:19Z")
Hi @MorganW, HubSpot won’t check these criteria daily. Enrollment triggers are only checked by HubSpot when one of the referenced properties **changes** and the remaining triggers still hold true. In your case, for example, when the _Aged Date_ switches from known to unknown, but not if it simply stays unknown. If all of the values remain exactly the same between today and tomorrow, HubSpot will not re-enroll a record. Instead of your approach, I’d recommend looking into @OliviaB’s excellent tutorial on [how to create a _Today’s date_ property](https://community.hubspot.com/t5/CRM/How-to-create-a-Today-s-date-date-property/td-p/389836). You could then use this property and the ticket _Create date_ to calculate the ticket age via a [calculation property](https://knowledge.hubspot.com/crm-setup/create-calculation-properties). Let me know if you have follow-up questions! ---
**Author:** ![ERadka](https://avatars.discourse-cdn.com/v4/letter/e/f1d935/32.png) [@ERadka](https://community.hubspot.com/u/ERadka)\ **Post date:** [April 3, 2023, 2:24pm UTC](https://community.hubspot.com/t/tickets-not-reenrolling-in-workflow/41556/3 "2023-04-03T14:24:03Z")
Your response to MorganW was so good that I have another question for you: 1. we would like tickets to re-enroll in our ticketing workflow if a client responds to an email. So, we used a trigger that if _Last Activity Date_ fell after the property _Close Date_, then the ticket would re-enroll in the workflow and essentially re-open for us to review. Something changed on HubSpot’s end at some point and we’re not longer able to use that logic. How are other HubSpot users working around this? A ticketing software is not very useful if we have no way of knowing that clients have contacted us to follow up on an issue that we thought was resolved, so I’m sure there is a trick other people are using that we can utilize, as well. Help! ![WF 2-2.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/7/b/7b29f6d8833a8c3b3e1a1c7d625cef2a12247ba3.png) ---
**Author:** ![MorganW](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/morganw/32/77566_2.png) [@MorganW](https://community.hubspot.com/u/MorganW)\ **Post date:** [July 30, 2021, 2:26pm UTC](https://community.hubspot.com/t/tickets-not-reenrolling-in-workflow/41556/4 "2021-07-30T14:26:35Z")
Thanks Karsten - very helpful. Reading through Olivia’s thread it suggests some helpful ways to trigger re-enrollment on a daily basis. I’ll give that a go. ---
**Author:** ![MorganW](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/morganw/32/77566_2.png) [@MorganW](https://community.hubspot.com/u/MorganW)\ **Post date:** [August 19, 2021, 9:03am UTC](https://community.hubspot.com/t/tickets-not-reenrolling-in-workflow/41556/5 "2021-08-19T09:03:31Z")
Hi Karsten, so taking inspiration from your earlier post I’ve amended the workflow to the below and it seems to be working (for now!): ![](https://d2qpr2jzcazej7.cloudfront.net/original/3X/b/d/bd6b5aac249d102d0b0cc1f31b9a5bacc5a94f8f.png) Hope this is useful for someone ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [August 19, 2021, 9:05am UTC](https://community.hubspot.com/t/tickets-not-reenrolling-in-workflow/41556/6 "2021-08-19T09:05:33Z")
Hi @MorganW, Thanks for sharing! If my earlier post led you to the solution, I’d appreciate it if you also [marked it as a solution](https://community.hubspot.com/t5/Tickets-Conversations/Tickets-not-Reenrolling-in-Workflow/m-p/469558/highlight/true#M2567). Have a great day!