quick Tips for people with mailbox in another language than english, this works well, but only when a forwarded e-mail object starts with “FW”.
for exemple, in french, a forwarded email starts with “TR”.
Just replace this “TR” by “FW” and it will works.
I have however a suggestion to improve that : only an hubspot agent/user should be able to use that.
on my business, I provide support only to trained administrator.
If a final user has a login access, he sould refer to his/her plateform admin.
And When a final user send a mail to his admin, the admin will forward the case, and the customer will be the final user, this leads to misunderstandings …