Upvoted.
On my usecase, I have consultant, who will be involved in software implementation, working with customers with their professional mailbox.
Once the software is implemented (production step), our customer should contact support team, but he often contact directly the consulant.
The consultant then forwards the mail to the support mailbox. And my support team will then need to remove current customer (the consultant) and to add the relevant customer.
Then when providing a first answer, the agent, will, one more time need to remove consultant mail and to put customer mail.
This is a waste of time.
thanks for considering this suggestion