# Tickets automatically into Helpdesk

**URL:** <https://community.hubspot.com/t/tickets-automatically-into-helpdesk/134381>\
**Category:** HubSpot Ideas\
**Tags:** help-desk\
**Created:** [June 12, 2025, 9:50am UTC](https://community.hubspot.com/t/tickets-automatically-into-helpdesk/134381 "2025-06-12T09:50:03Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![DCoe4](https://avatars.discourse-cdn.com/v4/letter/d/22d042/32.png) [@DCoe4](https://community.hubspot.com/u/DCoe4)\
**Post date:** [June 12, 2025, 9:50am UTC](https://community.hubspot.com/t/tickets-automatically-into-helpdesk/134381/1 "2025-06-12T09:50:03Z")

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I thought this would be a basic functionality, but:

Can all tickets that have an allocated pipeline in the Helpdesk, automatically pass over to the helpdesk?

It seems odd they don’t already do this, especially when there’s a corresponding pipeline in both.