We’ve encountered in HubSpot concerning the “Time to Close” metric for several tickets assigned to our agents. It appears tha…

Hi @TCustomerCare ! Welcome to the Community-- happy to have you here :blush: I understand that the Time to close (the time b…

Looks like that didn’t upload as expected! Could you try again?

Hi, Please find the attachment.

Please find the above screenshot.

Hi, I have filtered out the negative ones only in the above screenshot, actually it contains both negative and normal ones.

Thanks for those screenshots @TCustomerCare ! It looks like the create date in the first row is about 10 hours after the close…

Tickets are showing negative "Time to close" hours while expprting

TCustomerCare September 24, 2024, 5:31am 3

Hi,
PFB screenshot.
[image: image.png]

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