# Tickets and Conversations

**URL:** <https://community.hubspot.com/t/tickets-and-conversations/10481>\
**Category:** HubSpot Ideas\
**Tags:** conversations-inbox\
**Created:** [October 5, 2018, 1:23pm UTC](https://community.hubspot.com/t/tickets-and-conversations/10481 "2018-10-05T13:23:33Z")\
**Posts on this page:** 1\
**Showing post:** 2

<div class="post-metadata">

**Author:** ![hroberts](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/hroberts/32/52294_2.png) [@hroberts](https://community.hubspot.com/u/hroberts)\
**Post date:** [January 2, 2019, 10:41pm UTC](https://community.hubspot.com/t/tickets-and-conversations/10481/2 "2019-01-02T22:41:06Z")

</div>

Tickets in the sidebar are now prioritized by those associated to the thread and most current.

---

_[View the full topic](https://community.hubspot.com/t/tickets-and-conversations/10481)._