# Tickets and Conversations

**URL:** <https://community.hubspot.com/t/tickets-and-conversations/10481>\
**Category:** HubSpot Ideas\
**Tags:** conversations-inbox\
**Created:** [October 5, 2018, 1:23pm UTC](https://community.hubspot.com/t/tickets-and-conversations/10481 "2018-10-05T13:23:33Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![ulrichalt](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/ulrichalt/32/84335_2.png) [@ulrichalt](https://community.hubspot.com/u/ulrichalt)\
**Post date:** [October 5, 2018, 1:23pm UTC](https://community.hubspot.com/t/tickets-and-conversations/10481/1 "2018-10-05T13:23:33Z")

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In Conversations window, we see the contact information in the side bar

 ![2018-10-05_12h55_01.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/1/16172083a6b3f8dffc590737b034db3b50ade588.png)

and we see the tickets in chronological order. But we will most likely be working on the most recent ones or the open ones (instead of the closed ones). This makes it a lot more difficult to find the proper ticket to change state or to modify.

So I suggest to display the tickets by open/close date or just by descending date.

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**Author:** ![hroberts](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/hroberts/32/52294_2.png) [@hroberts](https://community.hubspot.com/u/hroberts)\
**Post date:** [January 2, 2019, 10:41pm UTC](https://community.hubspot.com/t/tickets-and-conversations/10481/2 "2019-01-02T22:41:06Z")

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Tickets in the sidebar are now prioritized by those associated to the thread and most current.