Hi @AKremer,
Here are some things that have proven useful in portals that I administrate:
- Tags based on the due date (overdue, nearing the SLA, behind SLA etc)
- Tags based on associated company (key account, long-time customer etc)
- Tags based on previously voiced sentiments (overall happy customer, overall unhappy customer)
- Tags based on category, if applicable (high priority tickets, low priority tickets)
- Tags based on rep activity (flagging lack of activity or lack of scheduled activity)
Hope this helps!