# Ticket SLA alerts

**URL:** <https://community.hubspot.com/t/ticket-sla-alerts/69973>\
**Category:** HubSpot Ideas\
**Tags:** help-desk\
**Created:** [November 24, 2022, 11:38pm UTC](https://community.hubspot.com/t/ticket-sla-alerts/69973 "2022-11-24T23:38:59Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![RAnderson](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/randerson/32/98997_2.png) [@RAnderson](https://community.hubspot.com/u/RAnderson)\
**Post date:** [November 24, 2022, 11:38pm UTC](https://community.hubspot.com/t/ticket-sla-alerts/69973/1 "2022-11-24T23:38:59Z")

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The alerts that are shown in the inbox for SLA time due soon/overdue should also be displayed in the ticket pipeline, so that all users have the ability to quickly ascertain where to prioritise their time (when operating in a ticket queue).

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**Author:** ![theJenzen](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/thejenzen/32/102437_2.png) [@theJenzen](https://community.hubspot.com/u/theJenzen)\
**Post date:** [November 29, 2022, 3:55pm UTC](https://community.hubspot.com/t/ticket-sla-alerts/69973/2 "2022-11-29T15:55:52Z")

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Yes please. The alerts are currently useless for us, as we are working with the ticket queues for requests.

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**Author:** ![LFaile](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/lfaile/32/91600_2.png) [@LFaile](https://community.hubspot.com/u/LFaile)\
**Post date:** [July 13, 2023, 8:03pm UTC](https://community.hubspot.com/t/ticket-sla-alerts/69973/3 "2023-07-13T20:03:00Z")

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I have all alerts turned off because they are not helpful and just confuse what’s actually happening within the ticket.