# Ticket Reopening customisation

**URL:** <https://community.hubspot.com/t/ticket-reopening-customisation/164391>\
**Category:** HubSpot Ideas\
**Tags:** service-hub, help-desk, account-settings, crm-objects-contacts-companies-deals-tickets\
**Created:** [November 9, 2026, 10:22am UTC](https://community.hubspot.com/t/ticket-reopening-customisation/164391 "2026-11-09T10:22:07Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![HDon](https://avatars.discourse-cdn.com/v4/letter/h/db5fbb/32.png) [@HDon](https://community.hubspot.com/u/HDon)\
**Post date:** [November 9, 2026, 10:22am UTC](https://community.hubspot.com/t/ticket-reopening-customisation/164391/1 "2026-11-09T10:22:07Z")

</div>

We recently switched on the ticket reopening feature but we have some tickets we need to exclude from automatically reopening. It would be useful to have filters we could apply to this feature, such as the type of Pipeline and ticket properties (e.g. Category).