# Ticket queue status on ticktes?

**URL:** <https://community.hubspot.com/t/ticket-queue-status-on-ticktes/151272>\
**Category:** Tickets & Conversations\
**Tags:** starter\
**Created:** [June 24, 2026, 4:28pm UTC](https://community.hubspot.com/t/ticket-queue-status-on-ticktes/151272 "2026-06-24T16:28:45Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![cclark2](https://avatars.discourse-cdn.com/v4/letter/c/a88e57/32.png) [@cclark2](https://community.hubspot.com/u/cclark2)\
**Post date:** [June 24, 2026, 4:28pm UTC](https://community.hubspot.com/t/ticket-queue-status-on-ticktes/151272/1 "2026-06-24T16:28:45Z")

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Hello,

On our ticket pipeline, we want away to show a status color on all tickets. The point is we want to have like “ticket queue time” that is described by red- Backed logged tickets will take more time, yellow - tickets are backing up expect delays, green= Tickets on schedule, we want this to be a manual change that shows on all tickets when a ticket is created so users can see this status and set expectations for their ticket. Is this possible? I told my team I don’t think it was possible, but I wanted to check before saying that.

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [June 24, 2026, 5:06pm UTC](https://community.hubspot.com/t/ticket-queue-status-on-ticktes/151272/2 "2026-06-24T17:06:31Z")

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Hi @cclark2,

Yes, this can be achieved with ticket tags: [Create color-coded object tags](https://knowledge.hubspot.com/object-settings/color-coded-object-tags)

As a first step, create a custom property that contains all of the options you want to display.

Then set up one ticket tag per option.

Best regards!