# Ticket Owner Email Token

**URL:** <https://community.hubspot.com/t/ticket-owner-email-token/106362>\
**Category:** HubSpot Ideas\
**Tags:** help-desk, marketing-email\
**Created:** [May 2, 2024, 8:22pm UTC](https://community.hubspot.com/t/ticket-owner-email-token/106362 "2024-05-02T20:22:15Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![SPenner1](https://avatars.discourse-cdn.com/v4/letter/s/bcef8e/32.png) [@SPenner1](https://community.hubspot.com/u/SPenner1)\
**Post date:** [May 2, 2024, 8:22pm UTC](https://community.hubspot.com/t/ticket-owner-email-token/106362/1 "2024-05-02T20:22:15Z")

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Ability to use a token for Ticket Owner Email for automated emails used in workflow. Instead of creating a custom property and updating that property via a different workflow just let us reference Ticket Owner Email.

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**Author:** ![rmgatlin](https://avatars.discourse-cdn.com/v4/letter/r/7ab992/32.png) [@rmgatlin](https://community.hubspot.com/u/rmgatlin)\
**Post date:** [August 26, 2025, 7:38pm UTC](https://community.hubspot.com/t/ticket-owner-email-token/106362/2 "2025-08-26T19:38:35Z")

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This would be helpful to be able to capture the ticket owner email as its own field for reporting and filtering purposes.