We are trying to switch from Zendesk and the behavior requested in the idea is how exactly Zendesk handles it.
HubSpot, we’re trying to give you more money.
Please fix this oversight to have parity with Zendesk. 
We are trying to switch from Zendesk and the behavior requested in the idea is how exactly Zendesk handles it.
HubSpot, we’re trying to give you more money.
Please fix this oversight to have parity with Zendesk.