Correct me if I’m wrong, but I believe the solution to this is to create a workflow for your tickets based on any of the ticket properties that exist. For instance, you could create a workflow that triggers when the source of the ticket is chat. You can then make the action to set the ticket property Ticket Name to whatever you want. You can also use personalization tokens to grab form info and put it into your new ticket name.
Here is a simple example we use to rename tickets to people’s names. But you could absolutely make this more complex with if/then statements or just create multiple workflows for different reasons.
