+1. There is clearly a ton of support for this idea from the actual users of the platform, so it’s confusing that this hasn’t been implemented yet. We’ve been on Service Hub since it was first released and have been asking for the ability to create custom ticket names since we came onboard (vs. the customer entering their own ticket name and us having to go in and manually rename every ticket).
We wrote in to support recently and were told we could use automations to name the ticket using “ticket properties” but not “contact properties” This is so silly! It can’t be that odd to want to use a customer’s name + the ticket category / whatever else as a naming convention.
Please allow customers to use the existing hubspot properties as an automatic naming convention. This tech clearly exists in templates and snippets, so please move it over to the form fields.