# Ticket import does not include comment history

**URL:** <https://community.hubspot.com/t/ticket-import-does-not-include-comment-history/83964>\
**Category:** Tickets & Conversations\
**Tags:** help-desk\
**Created:** [June 23, 2023, 12:45am UTC](https://community.hubspot.com/t/ticket-import-does-not-include-comment-history/83964 "2023-06-23T00:45:06Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![SImmel](https://avatars.discourse-cdn.com/v4/letter/s/ed8c4c/32.png) [@SImmel](https://community.hubspot.com/u/SImmel)\
**Post date:** [June 23, 2023, 12:45am UTC](https://community.hubspot.com/t/ticket-import-does-not-include-comment-history/83964/1 "2023-06-23T00:45:06Z")

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Hello all!

I am transitioning from using Asana to HubSpot. Our former Asana Cards are now HubSpot Tickets. I am able to import the Ticket title and description, but have not found a way to import **Ticket Notes.**

Ticket notes would essentially be the teams comments back and forth as they work through an issue. Example:

- Ticket name: Pixel Bug  
- Ticket description: The FB Pixel for Brand X is failing, here are the credentials, please take a deeper look.

- Ticket notes:

- Jack: I cannot see the credentials, can you relink?

- Joy: Sorry, here is the new link: xxxx  
- Jack: Thanks, I was able to log in. Next steps are: …

Does anybody know how I can bulk-import that?

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [June 23, 2023, 4:15am UTC](https://community.hubspot.com/t/ticket-import-does-not-include-comment-history/83964/2 "2023-06-23T04:15:56Z")

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Hi @SImmel,

Tickets and notes would have to be imported as **multiple** objects with associations. This process is explained here: [Import records for multiple objects](https://knowledge.hubspot.com/crm-setup/import-objects)

You can find a sample import file here for reference: [Format import files](https://knowledge.hubspot.com/crm-setup/set-up-your-import-file#multiple-objects-with-associations)

Keep in mind that rerunning an earlier import of tickets, now with notes, might create duplicates – unless your import file includes the _Record ID_ of the already imported tickets and unless this ID is correctly mapped during the import process.

Best regards!

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**Author:** ![Krishma1](https://avatars.discourse-cdn.com/v4/letter/k/ecb155/32.png) [@Krishma1](https://community.hubspot.com/u/Krishma1)\
**Post date:** [April 3, 2024, 8:58am UTC](https://community.hubspot.com/t/ticket-import-does-not-include-comment-history/83964/3 "2024-04-03T08:58:54Z")

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Can we migrate comments & notes in the ticket object from one hubspot portal to another?