# Ticket Conditional Logic

**URL:** <https://community.hubspot.com/t/ticket-conditional-logic/145847>\
**Category:** HubSpot Ideas\
**Tags:** help-desk\
**Created:** [February 4, 2026, 11:20pm UTC](https://community.hubspot.com/t/ticket-conditional-logic/145847 "2026-02-04T23:20:59Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![MRoberts26](https://avatars.discourse-cdn.com/v4/letter/m/958977/32.png) [@MRoberts26](https://community.hubspot.com/u/MRoberts26)\
**Post date:** [February 4, 2026, 11:20pm UTC](https://community.hubspot.com/t/ticket-conditional-logic/145847/1 "2026-02-04T23:20:59Z")

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I would like to be able to set a conditional logic where if the category of a ticket is X, you can’t change to Status “Closed” until Property Y is entered.