# ticket characteristics

**URL:** <https://community.hubspot.com/t/ticket-characteristics/83835>\
**Category:** Tickets & Conversations\
**Tags:** help-desk\
**Created:** [June 21, 2023, 1:27pm UTC](https://community.hubspot.com/t/ticket-characteristics/83835 "2023-06-21T13:27:11Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![JFux](https://avatars.discourse-cdn.com/v4/letter/j/c2a13f/32.png) [@JFux](https://community.hubspot.com/u/JFux)\
**Post date:** [June 21, 2023, 1:27pm UTC](https://community.hubspot.com/t/ticket-characteristics/83835/1 "2023-06-21T13:27:11Z")

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hello my problem is that i have a characterictics that i cant edit because the system thinks it is used. but thats wrong. ideleted it everywhere but it thinks still its used. the support couldnt help me and sai i should ask here..

 ![Screenshot (6).png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/9/d/9d3bdae772448c792cc298cc029fe3d925d60d00.png)  
here you see that it says it is used  
 ![Screenshot (7).png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/b/b88133ebdb54acc88320623a6514e9a17af80c8e.png)  
here you see that its not even listed anymore  
 ![Screenshot (8).png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/8/8a54867a97b2bac5e26ed5c07a01e562e139a843.png)

 ![Screenshot (9).png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/0/a/0abbf333a30506f41922f879c8a16e2ab6d327b4.png)

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<div class="post-metadata">

**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [June 21, 2023, 1:34pm UTC](https://community.hubspot.com/t/ticket-characteristics/83835/2 "2023-06-21T13:34:30Z")

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Hi @JFux,

Just to confirm, after removing the column from your view, have you **saved** the view again before checking whether the property is still in use?

If you did, have you checked whether the property is used in a view **filter** , not column?

If that doesn’t work, I’d recommend simply deleting the filtered view and recreating it. This might help with HubSpot not obsessing over this view anymore.

Best regards

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<div class="post-metadata">

**Author:** ![JFux](https://avatars.discourse-cdn.com/v4/letter/j/c2a13f/32.png) [@JFux](https://community.hubspot.com/u/JFux)\
**Post date:** [June 21, 2023, 2:58pm UTC](https://community.hubspot.com/t/ticket-characteristics/83835/3 "2023-06-21T14:58:26Z")

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i had to delet the filtered view and set it as a new one.. now it worked. thank you