MUST HAVE! We process a lot of tickets and the board view gives us limited information.
Yes, please. The contact record’s initials are shown on the board, but it’s not very useful for differentiating between tickets. Customizing what properties are displayed here would be essential.
Agreed! If anything, we are just hoping to put the ticket due dates onto the blog cards instead of the time open.
Completely agree! While “Time Open” can be a great item to review…if it is an issue ticket that has been escalated, etc, that time could be 15 days. As a manager, I want to see what the last activity date has been as well, so that I know that it is still being addressed and has not been missed/forgotten.
This is something our team ask about regularly but still doesn’t exist as a feature! More flexibility here would be great.
It would help a lot!!! we would like edit the properties displayed in the card view.
For exemple the priorit view, here we have another type of priority, and we cant change that ;(
Definitely need this feature. At a bare minimum the ticket card view needs to include the last activity date so our team can quickly assess the tickets we need to touch on.
This would be a game-changer!
Hi, I’m surprised this hasn’t been done yet…
Happy to see some progress has been made on this idea!
Was there some progress? From what I can tell, you can’t even get the ticket# to show in the view let alone some other important fields we constantly track by. It’s frustrating.
@jhicks1365 you can customise two fields now to show in the board view. That would include ticket ID if you wanted.
How do you get to that area?
I found it. Thank you for replying. This is definitely progress!
@jaynescarman how did you find that section?
@GNorén @CMusella go to:
1) Profiles & Preferences - 2) Object Tickets - 3) Record Customization - 4) Choose poperties for ticket association cards
need to have this in order to move on from other system.
Possibility to choose more than 2 properties, but for example 4.
I fully agree, please add this to your development list!
Hello community members!
I’m excited to share that we are working on this: Admin users will be able to configure each pipeline’s board view with the most relevant card properties for that specific pipeline. Select up to four card properties per pipeline.
If you’re interested in joining our early access group, please fill out this form. Note: This feature is available for all Professional and Enterprise customers.
More updates to follow soon.
Cheers,
Jeannie