# Ticket Auto Assignment

**URL:** <https://community.hubspot.com/t/ticket-auto-assignment/76810>\
**Category:** CRM\
**Created:** [March 9, 2023, 6:15am UTC](https://community.hubspot.com/t/ticket-auto-assignment/76810 "2023-03-09T06:15:17Z")\
**Posts on this page:** 1\
**Showing post:** 4

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [March 9, 2023, 6:52am UTC](https://community.hubspot.com/t/ticket-auto-assignment/76810/4 "2023-03-09T06:52:54Z")

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Hi @PBarik,

Usually, a workflow action in itself does not contain any confidential information. You could also blur sections that contain a team name or user names. I was asking because I don’t understand which workflow action exactly you used.

In any case, if you want to distribute records among users, the only option I’m aware of that does not involve custom code is the one I shared above.

If, for example, you used the _Set property value_ action, that would not work.

Best regards

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