# Ticket Auto Assignment

**URL:** <https://community.hubspot.com/t/ticket-auto-assignment/76810>\
**Category:** CRM\
**Created:** [March 9, 2023, 6:15am UTC](https://community.hubspot.com/t/ticket-auto-assignment/76810 "2023-03-09T06:15:17Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![PBarik](https://avatars.discourse-cdn.com/v4/letter/p/bb73d2/32.png) [@PBarik](https://community.hubspot.com/u/PBarik)\
**Post date:** [March 9, 2023, 6:15am UTC](https://community.hubspot.com/t/ticket-auto-assignment/76810/1 "2023-03-09T06:15:17Z")

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I created a workflow through which whenever a ticket is created, by default one user is assigned to it. I assigned a group for the same. However when ever a ticket is created, a singke user from the group is being assigned to it, not any other. This should assign random users from the group to be assigned when a ticket is generated but it is not working as expected. Is there any workaround solution ot it?

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [March 9, 2023, 6:38am UTC](https://community.hubspot.com/t/ticket-auto-assignment/76810/2 "2023-03-09T06:38:58Z")

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Hi @PBarik,

Can you please share a screenshot of your workflow? Generally, if you want to distribute tickets among users of a team, you need to use the ‘Rotate record to owner’ workflow action: [Assign ownership of records](https://knowledge.hubspot.com/crm-setup/how-to-set-an-owner#rotate-records-between-multiple-owners-sales-hub-and-service-hub-professional-and-enterprise-only)

Best regards

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**Author:** ![PBarik](https://avatars.discourse-cdn.com/v4/letter/p/bb73d2/32.png) [@PBarik](https://community.hubspot.com/u/PBarik)\
**Post date:** [March 9, 2023, 6:49am UTC](https://community.hubspot.com/t/ticket-auto-assignment/76810/3 "2023-03-09T06:49:15Z")

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Hi @karstenkoehler

I cannot share the workflow as it be against the company policies to share online. I would try the one you have shared, and see if I get the solution.

Thank You.

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [March 9, 2023, 6:52am UTC](https://community.hubspot.com/t/ticket-auto-assignment/76810/4 "2023-03-09T06:52:54Z")

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Hi @PBarik,

Usually, a workflow action in itself does not contain any confidential information. You could also blur sections that contain a team name or user names. I was asking because I don’t understand which workflow action exactly you used.

In any case, if you want to distribute records among users, the only option I’m aware of that does not involve custom code is the one I shared above.

If, for example, you used the _Set property value_ action, that would not work.

Best regards