# Ticket association to custom object?

**URL:** <https://community.hubspot.com/t/ticket-association-to-custom-object/128333>\
**Category:** CRM\
**Tags:** help-desk, crm\
**Created:** [March 20, 2025, 12:14pm UTC](https://community.hubspot.com/t/ticket-association-to-custom-object/128333 "2025-03-20T12:14:46Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![MNielsen0](https://avatars.discourse-cdn.com/v4/letter/m/a5b964/32.png) [@MNielsen0](https://community.hubspot.com/u/MNielsen0)\
**Post date:** [March 20, 2025, 12:14pm UTC](https://community.hubspot.com/t/ticket-association-to-custom-object/128333/1 "2025-03-20T12:14:46Z")

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Hi

I’m trying to associate a ticket created through a workflow. However, my ticket properties has to direct matching values with my custom object - only indirectly through Contacts or Companies. I’ve tried modelling it in the screenshot appended here. So is there

a solution on how I create an association between the ticket and my custom object by going through either “Contacts” or “Companies”? Either by native workflow functionality, 3rd party apps lige associ8/0CodeTools: Workflow Toolbox , or custom code?

It might be a posibility to create a custom property on the ticket object such as “company domain name” or “Contact Email” and then have a direct lookup for a matching value on my custom object?

Any feedback is appreciated!

Thanks

Br

Morten

 ![](https://d2qpr2jzcazej7.cloudfront.net/original/3X/3/3/33e6cd3415d70e92a28e59e55944b96709d8b5e8.png)

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**Author:** ![PamCotton](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/pamcotton/32/47916_2.png) [@PamCotton](https://community.hubspot.com/u/PamCotton)\
**Post date:** [March 20, 2025, 9:07pm UTC](https://community.hubspot.com/t/ticket-association-to-custom-object/128333/2 "2025-03-20T21:07:18Z")

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Hey @MNielsen0, thank you for posting in our Community.

Since your ticket and custom object are only indirectly connected through Contacts or Companies, one approach would be to create the association using a workflow with a custom code action or a third-party app.

Another option is exactly what you suggested: create a custom property (“Company Domain” or “Contact Email”) on the ticket and use it as a reference point to match your custom object. Then, a workflow can be designed to find and associate the correct object based on that matching value.

To our top experts, @TomM2 and @franksteiner79 any other recommendations for @MNielsen0 matter?

Thank you,

Pam

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**Author:** ![MNielsen0](https://avatars.discourse-cdn.com/v4/letter/m/a5b964/32.png) [@MNielsen0](https://community.hubspot.com/u/MNielsen0)\
**Post date:** [March 21, 2025, 11:21am UTC](https://community.hubspot.com/t/ticket-association-to-custom-object/128333/3 "2025-03-21T11:21:36Z")

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Thanks for the feedback Pam - appreciate it 🙂

//Morten