# Ticket API add Note

**URL:** <https://community.hubspot.com/t/ticket-api-add-note/12611>\
**Category:** APIs & Integrations\
**Tags:** developer-preview\
**Created:** [January 9, 2019, 5:12pm UTC](https://community.hubspot.com/t/ticket-api-add-note/12611 "2019-01-09T17:12:48Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![neilw](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/neilw/32/2490_2.png) [@neilw](https://community.hubspot.com/u/neilw)\
**Post date:** [January 9, 2019, 5:12pm UTC](https://community.hubspot.com/t/ticket-api-add-note/12611/1 "2019-01-09T17:12:48Z")

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Is it possible to add a note or call to a ticket via the API. It’s available on the GUI but the engagements API only seems to work with Contacts.

I can successfully open and update tickets.

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**Author:** ![LeifInouye](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/leifinouye/32/13631_2.png) [@LeifInouye](https://community.hubspot.com/u/LeifInouye)\
**Post date:** [January 9, 2019, 9:51pm UTC](https://community.hubspot.com/t/ticket-api-add-note/12611/2 "2019-01-09T21:51:03Z")

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Hey Neil,

This is possible using this endpoint: [https://developers.hubspot.com/docs/methods/engagements/create\_engagement](https://developers.hubspot.com/docs/methods/engagements/create_engagement)

In your request body, make sure you add the key value pair: “ticketIds”: [XXXX] where XXXX is the ID of the ticket you are posting to.

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<div class="post-metadata">

**Author:** ![neilw](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/neilw/32/2490_2.png) [@neilw](https://community.hubspot.com/u/neilw)\
**Post date:** [January 10, 2019, 10:26am UTC](https://community.hubspot.com/t/ticket-api-add-note/12611/3 "2019-01-10T10:26:29Z")

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Thanks, that works.

Also noted that the documentation for tickets suggest that “status” can be updated where in fact that errors. hs\_pipeline\_stage works instead.