# three or more active installs.

**URL:** <https://community.hubspot.com/t/three-or-more-active-installs/109003>\
**Category:** APIs & Integrations\
**Tags:** oauth\
**Created:** [June 10, 2024, 7:01am UTC](https://community.hubspot.com/t/three-or-more-active-installs/109003 "2024-06-10T07:01:41Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![companydna](https://avatars.discourse-cdn.com/v4/letter/c/e19b73/32.png) [@companydna](https://community.hubspot.com/u/companydna)\
**Post date:** [June 10, 2024, 7:01am UTC](https://community.hubspot.com/t/three-or-more-active-installs/109003/1 "2024-06-10T07:01:41Z")

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Hi,

I am writing this e-mail to inform you that we cannot understand how to achieve your request below.

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We require apps to have three or more active installs. Active installs are the number of unique HubSpot production accounts, unaffiliated with your organization, showing successful API activity within the past 30 days. Currently, we see 0 active installs for your app.

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When logging in with different hubspot accounts to fulfill this request, we receive a ----Couldn’t complete the connection---- warning. Can you help with this?

I am attaching the image explaining the situation to you. Thank you for your support.

 ![CleanShot 2024-06-06 at 21.40.01@2x.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/d/a/dae137894676fbadfb826e4fb60894bf1d3508ed.png)

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**Author:** ![Jaycee\_Lewis](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jaycee_lewis/32/61352_2.png) [@Jaycee\_Lewis](https://community.hubspot.com/u/Jaycee_Lewis)\
**Post date:** [June 10, 2024, 9:19pm UTC](https://community.hubspot.com/t/three-or-more-active-installs/109003/2 "2024-06-10T21:19:57Z")

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Hey, @companydna 👋 The first place I’d start is by identifying the Hubs and tiers the accounts you are trying to install into have access to. Then I’d do a scope audit to make sure you do not have required scope that is above the tier level or needs a specific hub that your accounts don’t have. If you have an app that will work with different Hubs and service tiers, you can set scopes as **optional** to make sure your users can install your app without issue. Lastly, if required, you can set up and record a HAR file while going through the installation flow and then use a HAR Analyzer to parse the results and look for any additional messages or warnings.

- [Scopes and their required tiers and Hubs](https://developers.hubspot.com/docs/api/scopes#list-of-available-scopes)
- S[etting scopes as optional](https://developers.hubspot.com/docs/api/working-with-oauth#:~:text=If%20your%20app%20can%20work%20with%20multiple%20types%20of%20HubSpot%20accounts)
- [Collect HAR file](https://community.hubspot.com/t5/Tips-Tricks-Best-Practices/Troubleshooting-Toolkit-Collecting-a-HAR-file-and-Trace/m-p/20103)
- [Analyze HAR file](https://toolbox.googleapps.com/apps/har_analyzer/)

Best,

Jaycee

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<div class="post-metadata">

**Author:** ![companydna](https://avatars.discourse-cdn.com/v4/letter/c/e19b73/32.png) [@companydna](https://community.hubspot.com/u/companydna)\
**Post date:** [June 11, 2024, 7:50am UTC](https://community.hubspot.com/t/three-or-more-active-installs/109003/3 "2024-06-11T07:50:00Z")

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Your answer was the solution for us, thank you.