# This app-cookie does not have proper permissions!

**URL:** <https://community.hubspot.com/t/this-app-cookie-does-not-have-proper-permissions/128405>\
**Category:** CRM\
**Tags:** developer\
**Created:** [March 21, 2025, 8:57am UTC](https://community.hubspot.com/t/this-app-cookie-does-not-have-proper-permissions/128405 "2025-03-21T08:57:28Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![ADubey3](https://avatars.discourse-cdn.com/v4/letter/a/e9bcb4/32.png) [@ADubey3](https://community.hubspot.com/u/ADubey3)\
**Post date:** [March 21, 2025, 8:57am UTC](https://community.hubspot.com/t/this-app-cookie-does-not-have-proper-permissions/128405/1 "2025-03-21T08:57:28Z")

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Hey Team,  
I am getting 403 error with the message message: “This app-cookie does not have proper permissions! (requires all of [calling-access])” while I am creating a workflow. The api called is [https://app.hubspot.com/api/calling-orchestration/v1/settings/user?portalId=22805011&clienttimeout=14000&hs\_static\_app=calling-remote-app&hs\_static\_app\_version=1.7267](https://app.hubspot.com/api/calling-orchestration/v1/settings/user?portalId=22805011&clienttimeout=14000&hs_static_app=calling-remote-app&hs_static_app_version=1.7267).  
Please help in getting the main cause of the issue as I have already given much permissions to my app.

 ![Screenshot 2025-03-21 at 2.18.32 PM.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/b/9/b90a1514825ce3fcdb9222bd7e9e45cd2e0eaebc.png)

 ![Screenshot 2025-03-21 at 2.26.01 PM.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/4/4cd626dc70c46ed790d696be29ff2ee0b50badf4.png)

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**Author:** ![PamCotton](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/pamcotton/32/47916_2.png) [@PamCotton](https://community.hubspot.com/u/PamCotton)\
**Post date:** [March 21, 2025, 9:17pm UTC](https://community.hubspot.com/t/this-app-cookie-does-not-have-proper-permissions/128405/2 "2025-03-21T21:17:33Z")

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Hey @ADubey3, thank you for posting in our Community!

The 403 error with the message “This app-cookie does not have proper permissions!” typically occurs when the app lacks specific permissions required by the API. Even though you’ve granted permissions, it seems like the “calling-access” permission might still be missing.

Double-check that this permission is enabled for the app, and ensure that the API key or access token used has the necessary scope for making the request.

If the issue persists, you might need to review the app’s permission settings in HubSpot or regenerate the API credentials.

Kindly,

Pam

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**Author:** ![DWinnyk](https://avatars.discourse-cdn.com/v4/letter/d/f0a364/32.png) [@DWinnyk](https://community.hubspot.com/u/DWinnyk)\
**Post date:** [November 3, 2025, 3:25pm UTC](https://community.hubspot.com/t/this-app-cookie-does-not-have-proper-permissions/128405/3 "2025-11-03T15:25:56Z")

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Hi @PamCotton

There doesn’t seem to be ‘calling-access’ scope as you advised. Please help me understand where I would find that field and how to update it.

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**Author:** ![Jaycee\_Lewis](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jaycee_lewis/32/61352_2.png) [@Jaycee\_Lewis](https://community.hubspot.com/u/Jaycee_Lewis)\
**Post date:** [November 3, 2025, 11:14pm UTC](https://community.hubspot.com/t/this-app-cookie-does-not-have-proper-permissions/128405/4 "2025-11-03T23:14:42Z")

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Hey, @DWinnyk 👋 A lot has changed with auth in 2025. Can you create a new post [**here**](https://community.hubspot.com/t5/HubSpot-Developer-Support/ct-p/developers)? And please don’t hesitate to tag me. This way it will get the most visibility possible from our community experts. Thanks! – Jaycee