Jenny,
I truly appreciate the attention to this issue.
Unfortunately, I am not a Techie. This is too much for me…
I am confused what “Sidekick” has to do with all this.
Years back… I used Sidekick; and it faded away.
Would you or someone else in your group be willing to remotely access my laptop using “Anydesk”, and resolve this for me?
“Anydesk” is a real cool app.