The system is not recognizing my Tin number and as such I am not able to complete the transation

Smart CRM & Sales Hub Account & Settings
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The system is not recognising my Tin number and as such I am not able to complete the transaction

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Hi All,

Can someone help me with the above issue urgently?

Many thanks.

4

Hi there @Gben,

Thank you for posting to the Community!

Thanks for the screenshot. One thing to check: the number you entered is 11 digits, while most TIN/EIN formats are 9 digits, so that could be causing the validation error. Worth double-checking the number itself before retrying.

In addition to that, I’d like to tag in some of our Top Contributors to see if they have any suggestions – Hi @franksteiner79 @Josh @karstenkoehler do any of you all have any ideas on this one?

Cassie, Community Manager

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Hello @chighsmith

Thank you very much for your swift response.

I have tried all that you mentioned but it did not accept any of it.
Hopefully the top contributors will be able to help out.
I need to be able to complete the transaction so that my client can start using the service as soon as possible.

Kind regards

Gben

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Hi @Gben, A few questions that might help narrow this down:

Which country was the Business TIN issued in?

Is this your first time entering the TIN in HubSpot, or has it worked before?

Have you tried entering it without spaces or special characters (if applicable)?

Does the legal business name and country on your HubSpot billing profile exactly match the details associated with the TIN?

If the TIN is valid with your local tax authority but HubSpot still rejects it, this could be a validation issue on HubSpot’s side. In that case, I’d recommend opening a billing support ticket and including the screenshot along with the exact error message so they can verify whether the TIN format is supported for your country.

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Hi TeeTech,

The country is Nigeria.

This is the first time of setting up the account

I have entered both with hyphen and without hyphen

Yes the legal business name and country are the same.

Can you please send me the link to open billing support ticket?

Kind regards

Gben

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Hi Emmytech,

The country is Nigeria

Yes, the billing country matches the country where the business TIN was issued

Yes, I entered the Tin in exact format

I have used different browser as well, the issue persists.

Can you please help me with the link to open the billing ticket?

Kind regards

Gbenga.

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You can contact HubSpot Support through the Help Center here:

If you’re unable to access live chat from your account, you can also submit a request through the HubSpot Support page after logging in.

When contacting them, include:

  • A screenshot of the error.

  • The exact TIN you’re entering (if you’re comfortable sharing it privately with Support).

  • Confirmation that the business is registered in Nigeria.

  • The legal business name and country on your HubSpot billing profile.

That will help the billing team verify whether the Nigerian TIN format is currently supported or identify any validation issue.

I hope they get it resolved quickly.

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Thank you everyone.

I will reach out to the billing team.

Kind regards

Gben