The Outlook e-mail plugg-in shows an association when this one is not existing!

Smart CRM & Sales Hub Outlook Sales Extension
1

Hello,

I am using Outlook classic and the Hubspot Outlook Sales extension.
I haver e-mails that shows in Outlook associated to contacts and to Deals, but when checking in Hubspot the e-mails are not showing up in the Deals.
I can’t unselect the association in Outlook Sales Extension , so I can’t even try to re-create the association.
Thank you for your help
Nicolas

2

Hi @Nicdm

Can you please include at least two screenshots:

  • What you are seeing in Outlook
  • What you are (not) seeing in HubSpot

Thanks

Frank

3

Hi @Nicdm ,
Recent updates to Outlook and the HubSpot Sales add-in have led to a few quirks, especially with the classic Outlook version. Several users have reported that deal associations sometimes don’t show up properly or that the plugin fails to log emails as expected.
Helpful references:

https://community.hubspot.com/t5/Outlook-Sales-Extension/Outlook-extension-not-offering-option-to-log-most-emails-on/m-p/1110734

A few things to double-check:

  1. Is the contact associated with the deal in HubSpot?
    If not, the email won’t get logged to the deal, even if the Outlook add-in suggests it will.
  2. Update your log & track settings:
    Go to Settings > Objects > Activities > Log and Track Settings in HubSpot. Make sure “Automatically associate emails with deals” is turned on.

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  1. Review community discussions:
    You can find more user experiences and workarounds here:
    https://community.hubspot.com/t5/Outlook-Sales-Extension/bd-p/sales_outlook

If none of that resolves it, I’d recommend reaching out to HubSpot Support. They can dig into potential sync errors or bugs related to specific contacts or associations.

Hope this helps!