The Live Chat is blocked by Firefox

Developer Support APIs & Integrations
1

Hello,

Our Live Chat is blocked in Firefox 106 on Windows when it’s default Enhanced Tracking Protection is enabled:

```

The resource at “<URL>” was blocked because content blocking is enabled. 3

The resource at “https://js-eu1.hs-analytics.net/analytics/1665570000000/{id}.js” was blocked because content blocking is enabled.
The resource at “https://api-eu1.hubspot.com/livechat-public/v1/message/public…” was blocked because content blocking is enabled.
The resource at “https://forms-eu1.hubspot.com/collected-forms/v1/config/json…” was blocked because content blocking is enabled.

```

We see similar behavior on other sites using the Live Chat, any ideas on how to solve this?

2

Hey, @ALepeshinskii :waving_hand: Thanks for reaching out. I am happy to try to reproduce using a Mac. Question – were your settings for Enhanced Tracking Protection set to Standard, Strict, or Custom?

Thank you! — Jaycee

3

Hi!

It’s blocked with both Standard and Strict settings, it only works with Custom setting where `Tracking content` setting is turned off.