Hi, Does anyone knows if anything has changed in the settings with the email app? Our Sales Reps need to login everyday even though they are clicking the remember me box.
We added the app.hubspot.com to our trusted sites already in Outlook but it is not working.
Please help.
Hey @Xiawanbai, thank you for posting in our Community.
Let’s try a few troubleshooting steps to see if we can resolve this problem, sometimes, old cache and cookies can cause issues with logging in. Please clear your browser’s cache and cookies and try logging in again.
Other browser extensions might be interfering with the HubSpot Sales Extension. Try disabling other extensions to see if the problem persists.
The more information, screenshots, and details you can provide, the better I can advise on the next steps.
Thank you,
Pam
Hi, thnak you for your answer! Is there a list of sites that we can give exceptions to?
Hi @PamCotton it looks like the problem appers mostly on the desktop app. Could you please advise what to do in this case?
Hey @Xiawanbai I recommend clearing the cache, making sure both the extension and desktop app are up-to-date, and reinstalling the extension to see if that resolves the issue.
Kindly,
Pam