the gmail sales extension is uselessHubSpot Gmail Extension Limitations: Why It Slows Down Sales Wor

Smart CRM & Sales Hub Gmail Sales Extension
1

When using the Gmail extension for HubSpot, the sidebar displays related records like contacts, companies, and deals. However, a key limitation is that you cannot edit those records directly within Gmail.

This creates unnecessary friction in the sales process.

How the HubSpot + Gmail Workflow Actually Works

  1. Open an email in Gmail
  2. View the HubSpot sidebar with related records
  3. Manually select “Deals” each time (it does not default)
  4. Click the deal link to open it in HubSpot
  5. Make your edits (notes, follow-ups, deal amount, etc.)
  6. Navigate back to Gmail

The Problem

Because HubSpot does not allow editing records directly in the Gmail sidebar, even small updates require switching between platforms. This constant back-and-forth slows down productivity and disrupts your workflow—especially when you’re handling a high volume of emails.

Why This Matters

For sales teams working primarily in Gmail, the inability to quickly update deals, add notes, or adjust follow-ups without leaving the inbox can significantly reduce efficiency.

2

Hi @SLockwood8 and thank you for laying out your experience and detailed feedback about the Gmail extension.
We hear your point on how the need to switch between Gmail and HubSpot slows things down, especially for active sales teams.
Our product team actively reviews feedback like this, so insights on everyday workflows are really valuable.

If you’d like, you can add your thoughts on our Ideas Forum to help influence future updates.

Thanks again for contributing your perspective to the HubSpot Community!
Bérangère

3

YES!! What happened? I used to be able to update company properties, but now the new update moved to Chrome’s sidebar, and you can only update contacts (unless you go into the website, which adds SOOO much time and switching costs). PLEASE FIX THIS OR CHANGE IT BACK TO NATIVE GMAIL EXTENSION.