The deal couldn't be created

Smart CRM & Sales Hub Account & Settings
1

Hello,
I’m trying to create a deal for my company, but when i send the form this message always appears.

image (5).png

Please help.

2

Hi @nmalagon,

Are you still experiencing this issue? If so, can you please confirm the issue occurs across multiple browsers, through an incognito window, and after clearing your cache and cookies?

If so, you can get a better sense into what the specific error is by following the steps outlined here. If you are able to find the error in red, can you please share what the repsonse is, so I can investigate this further?

Thank you,
Jenny

3

Hello Jenny,
Thank you for you answer, i’ve tried clearing cache and cookies in my browser (Google chrome) and also with other browsers but the issue is persistent.
I took a screenshot and this was the result:

hub-spot-screenshot.png
hub-spot-screenshot.png751×789 136 KB

4

Hi @nmalagon,

Are other users in your portal experiencing this issue?

Can you please look under the “network” tab of the developer tools and see what populates in red? If there is an element in red, can you click on it, and see what the error message is?

Additionally, I did notice you have access to HubSpot technical Support; if you would prefer to troubleshoot directly with them, you can access them by following the steps outlined here.

Thank you,
Jenny

5

@nmalagon I have recently noticed that simply clearing cookies and cache is not enough. I have to in and clear the browsing history as well. I use CCleaner and it is not doing the job in chrome.

Please clarify are you setting up a deal for a customer or for your own company?

What are your permissions?