So i’m getting this error message when I try and schedule an Insta video post. It accepts the videos fine for FB, Linkedin & Twitter, and I can manually upload the video onto Instagram myself as well as on a different social scheduling tool…
Any ideas?
It depends on how you’re uploading it. IG will bring down the bitrate depending on the kind of content that it is. You can use a free tool like OpenShot Editor to export it and bring down the bitrate. Only takes a few minutes. There are also online conversion sites that you can use as well!
Ok, fine. So, we can go to another 3rd party tool to do what HubSpot should alred be doing. But, why???
Hi @TWilloughby ,
This documentation here outlines the requirements/specifications when posting via API. Because the integration between HubSpot and Facebook was developed through the use of API, posting through HubSpot would also need to adhere to these guidelines.
This isn’t a limitation HubSpot can bypass currently as it is set on Facebook/Instagram’s side. If they were to update their API requirements, then this may very well be possible in the future. 
With that said, since HubSpot platform is limited by their API guidelines, the solution here is to either post directly on Instagram or to reduce the bit rate of the video. If you don’t already have video editing software on your computer that can make these types of edits, HandBrake may be a great (free) option. This article might also come in handy as well, as there is a section with a cheatsheet of Instagram’s video resolution and aspect ratios.
Hope this helps!
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Thanks and Regards.
Hi there! This error usually means that your video’s bitrate exceeds Instagram’s preferred threshold (roughly 5 Mbps). Instagram will auto-compress higher-bitrate videos during upload, which can affect quality. Here are a few things you could try to improve upload results: 1. **Pre-compress your video** Export your file using H.264 codec at around 5 Mbps (or slightly below). This puts it within Instagram’s comfortable range and helps reduce excessive compression on their end. 2. **Use two-pass encoding** If your editor supports it, enable two-pass encoding. It helps maintain consistent quality and effective compression. 3. **Adjust resolution and frame rate** Stick to 1080p at 30 fps—Instagram seems to handle these settings better and applies less aggressive compression. :contentReference[oaicite:1]{index=1} 4. **Test with smaller files or shorter clips** Shorter videos are less likely to be heavily re-compressed and may retain more visual detail. Hope this helps! Let me know what tool you’re editing with—I can suggest codec settings specific to your software.
I completely understand your frustration with video quality issues on Instagram and TikTok. Many users with OnePlus devices have reported similar problems, especially when using certain camera modes or uploading high-resolution content. There are a few strategies that can help improve the situation:
If after all these steps the video still appears pixelated or compressed, it may be related to how Instagram processes uploads rather than your device itself. In that case, it can be helpful to preview or analyze content anonymously before posting. For instance, a tool like instastoryviewer.io allows you to view Instagram Stories without logging in, which can give you insights on how content appears publicly and help you adjust your uploads accordingly.
I hope these tips help you get better video quality and a smoother experience on your OnePlus device!