The academy videos are not playing

Academy HubSpot Academy Support
1

Hi. My training academy videos are not playing. When I first started to learn Hubspot everything worked perfectly so I suppose something was broken along the way. I tried to clear out my browser cache and cookies without success, I tried to login in incognito and the issue persisted. I am using Chrome 106. Can you please help out?

Thank you

2

Hi @AManchevska,

Thank you for reaching out!

First recommendation would be to try an alternative browser (i.e. if you’re using Chrome, try Edge/Firefox, etc.). If it works in a different browser it’s definitely an issue with your first-choice browser.
These issues are normally resolved by clearing cache, but each provider has their own further guidance. Here’s the guidance for Chrome, for example - Fix videos and games that won't play - Computer - Google Chrome Help

Hope this helps.

Best,

@JenWeiss