In the helpdesk it would be nice to be able to send a message and close at the same time.
Often when we are working on a support ticket we send the results to the client and want to close out the ticket at the same time.
Other support services like Zendesk have this functionality.
Hi @DMartel , Sophie from the Help Desk product team here. The ability to send a message and update the ticket status simultaneously is now live. This feature is called send options, and more info can be found here.
I also wanted to call out that we now have a feature called macros available in private beta. This allows you to send a pre-written message and take several follow up actions beyond just setting the ticket status (e.g. update the ticket category, priority, owner, create a task).
Hi, is it possible to enable this feature when creating a new email (i.e. sending an outbound email) from the help desk? There is an option ‘send and create ticket’ but we would want to close that ticket automatically if possible