# The ability to create conditional ticket stage properties

**URL:** <https://community.hubspot.com/t/the-ability-to-create-conditional-ticket-stage-properties/84787>\
**Category:** HubSpot Ideas\
**Tags:** help-desk, properties\
**Created:** [July 6, 2023, 8:01am UTC](https://community.hubspot.com/t/the-ability-to-create-conditional-ticket-stage-properties/84787 "2023-07-06T08:01:50Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![JTree](https://avatars.discourse-cdn.com/v4/letter/j/77aa72/32.png) [@JTree](https://community.hubspot.com/u/JTree)\
**Post date:** [July 6, 2023, 8:01am UTC](https://community.hubspot.com/t/the-ability-to-create-conditional-ticket-stage-properties/84787/1 "2023-07-06T08:01:50Z")

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Hi HubSpot,

It would be extremely useful if there was the ability to create conditional ticket stage properties.

I love the fact you can set the current properties up, so if Pipeline is X and Status is Y, properties A,B need to be completed.

But to avoid many pipelines, there are certain properties that are only relevant in scenarios.

If I could use ticket properties to create conditionl logic on the ticket stages, it would be a great help.

For example, if ticket property category = cancel order, when the stage is set to closed, it forces the user to enter the supplier cancellation number.

Please look into this feature!

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**Author:** ![PGraves](https://avatars.discourse-cdn.com/v4/letter/p/47e85d/32.png) [@PGraves](https://community.hubspot.com/u/PGraves)\
**Post date:** [July 9, 2024, 5:03pm UTC](https://community.hubspot.com/t/the-ability-to-create-conditional-ticket-stage-properties/84787/2 "2024-07-09T17:03:10Z")

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+1 to this. If I am understanding this right, I am also facing this issue.

When closing a ticket, I would like our support members to have to select a “category” and then if category = customer issue, I would like further properties to be filled in “issue category” and “issue sub-category”.

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**Author:** ![Raph](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/raph/32/103134_2.png) [@Raph](https://community.hubspot.com/u/Raph)\
**Post date:** [December 6, 2024, 1:21pm UTC](https://community.hubspot.com/t/the-ability-to-create-conditional-ticket-stage-properties/84787/3 "2024-12-06T13:21:31Z")

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We have the same challenge as @JTree.  
@PGraves, from my understanding you’re not quite facing the same challenge and the good news is that there’s already a solution for what your are looking to acheive.

1. Set up conditional logic for enumeration properties with this procedure: [https://knowledge.hubspot.com/properties/set-up-conditional-logic-for-enumeration-properties?hubs\_content=knowledge.hubspot.com/properties/set-up-conditional-options-for-properties&hubs\_content-cta=conditional%20logic%20to%20display%20properties](https://knowledge.hubspot.com/properties/set-up-conditional-logic-for-enumeration-properties?hubs_content=knowledge.hubspot.com/properties/set-up-conditional-options-for-properties&hubs_content-cta=conditional%20logic%20to%20display%20properties)

This is where you’ll set when the category = customer issue, show issue-category and sub-category. You can even set another condition if you prefer to only show the sub-category based on certain issus-category.

2. You can set customize properties shown in each ticket status following this procedure: [Set up and manage object pipelines](https://knowledge.hubspot.com/object-settings/customize-ticket-pipelines-and-statuses#customize-properties-shown-in-each-ticket-status)

This is where you’ll set your condition to show the category properties when it reaches the close status.